It was Windows Carolina

Not enough can be said about how great of an experience my wife and I had with Zen Windows. From the initial consultation with Ty (which just felt like a conversation, no high pressure sales tactics), to measurements with Scott, emailing with Ericka over lead-times, billing with Sandy, and finally Doug and the team doing the final installation; the entire process was a pleasure and felt easygoing, like dealing with a family. Zen Windows philosophy of “having that conversation & make sure it’s the right fit for you and your home” made my wife and I feel VALUED as people and not just an easy commission. They understand that large purchases such as windows shouldn’t be made in a day or under pressure to commit by “x day” as so many competitors in the business operate. Even if we didn’t like the windows, I told Ty that his sales approach was one of the most respectable that I have ever had the pleasure of dealing with. My wife and I DID take the time to research and compare other window manufacturers and the Provia line that they installed in our home is EXTREMELY well regarded by both homeowners and installers around the country! Check any forum online and there’s almost unanimous praise for Provia’s manufacturing process for quality and efficiency of their windows and doors. The lead times were not bad at all, maybe 3-4 weeks from the day they placed the order for 21 windows to be installed. The team worked fast, cleaned up any debris from the old windows, and did an excellent job caulking the seams. Our home is cooler, quieter, and the windows look exceptional! Did I mention that Zen Windows pricing is competitive? Extremely! Highly recommended company and I suggest talking with Ty!

There is a reason you’ll find 5 star reviews all over the web for Zen Windows Carolina. They care! From estimate to final product, the folks at Zen are with you every step of the way. We had a custom back door fabricated and installed as well as a new front entry door with sidelights, and a custom-sized, double-hung bathroom window. Their work was quick, neat and super precision. Communication with Brian (owner), Ty, Scott and Sandy was always immediate. They sincerely want their customers to be happy and satisfied. The installers we had at our home are a two man team: While foreman Kurt Tyson is an exceptional craftsman, Jerald Lisk provided stellar support and craftsmanship. These two guys are like a well-oiled machine, providing nothing but a perfectly-installed end product. And on top of that, they’re both real nice people; very friendly, personable and professional. We can unequivocally recommend Zen Windows!

I just can't say enough good things about this company. If you want or need new windows don't hesitate contacting Zen Windows. You will not regret it. There are no high pressure sales tactics. They give you a quote by email and are available to come to your home if needed. They are very helpful with assisting you select the right windows for your home and budget. Our windows look beautiful! Their price was lower than the high pressure BOGO window company quote 4 years earlier. The warranty is amazing as well. Finally, from start to finish the experience with Zen Windows was very pleasant.

If I could give more stars I would. I had several other window companies come out who provided quotes upwards to 4x what Zen Windows quoted. Ty was easy to work with, and no pressure at all. Overall he came in with the best quote. When we researched the window brand, we found that these windows were high quality had had great customer ratings. Once we moved forward with the project, the communication was excellent from Zen, keeping us posted along the way. Our windows came in early and they scheduled us right away. The installers were professional, on time and did fantastic work. Overall the windows exceed our expectations. We the road noise is quiet now, or muffled at best. And we cant wait to see what it does for our energy bill. We have noticed that our AC unit does not kick on as much. So far I have recommended Zen Windows to 3 other people, and will continue to do so. This is a top notch company!

The quality of the product is great. The sales team was average. The front office support was professional and above average. The quality of the installation was below average, will need to touch up caulking and paint. Looked like rush job. The cost was the lowest of all the vendors we looked into. I will use them again for low end rental properties but not personal property.